Frequently asked questions
Ship by Airlines
Shipping is available to all EU countries . Shipping charges vary depending upon location. Shipping costs include air fare, the puppy’s shipping crate (pet taxi), vet health certificate and a puppy care packet. The packet includes a bag of the puppy’s food that he/she is accustomed to and puppy care information. Delivery is typically counter to counter service. Puppy will travel in a pressurized compartment that’s temperature controlled. The cost of shipping by airlines is 100.00€ – 150.00€ depending on destination and airlines. You also have the option of having your puppy delivered by van right to your doorstep using a Pet Transport service that delivers to all destinations in Europe. Cost for this service varies with distance and location.
Shipping a Pet by itself to a new location always sounds cruel and embarrassing, but actually it is not especially with based EU airlines. With my many years of shipping experience, I know for a fact that all of the pet welfare will taken care of. So if you stop and think about it, the airlines are not going to mistreat the Pet(s) for fear of lawsuit and customer dissatisfaction.
I take Pet(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the Pet(s) and the puppies are offered food along the ride. The average flight is approximately 4 to 7 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the Pet is and am able to give you the information as well. The puppy will arrive the same day as it is sent usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppies to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it to help the Pet feel secure.
If you decide on a Pet, We will guarantee as we have for years that he/she will arrive safe and sound.Pets can be shipped safely between 20 and 85 degrees–AA rules. All Pet ride in the belly of the plane where the temperature is kept at a comfortable 70 degrees same as for the passengers and they are the last on and first off the plane. Shipping during this time of year is completely safe and there is no problem so we need not to be afraid about that. Just like a person getting on a flight to go meet their relatives and/or friends for the holidays, shipping a Pet is very similar and probably even a little easier. The only thing different about this time of the year is that the airlines can be strict on the minimum temperature at each location (which is really good for the Pet(s) even though the plane is always kept at 70 degrees. We believe it is mainly for their protection. Likewise, in the summertime–they will not ship if temperatures are too hot along the way. If this is the case, we will just wait for the next best day to ship or ship earlier or later in the day to combat the hot/cold part of the day.
Yes, you are always welcome to travel over to pick up your Pet after purchase and usually traveling with your Pet in most Airlines requires no additional fee for flying with a Pet apart from personal flight fee. Nevertheless, Some Airlines demand an extra fee anyway.
Do not give your new Pet any vaccines within the first 14 days of arrival. Your new Pet is all up to date on shots before living our home and will not need a vaccine for at least 2 weeks. Many Vets will attempt to issue a vaccine so that they can make additional money. Do not get any vaccine on your first Vet visit as the Pet will need time to adjust and you do not need any additional stress on him or her !!! Nevertheless, when you pick up your Pet, it is necessary to go for a Vet check in not less than 48 hours after you received your puppy for general check-up and in case of any health problems, we will be responsible for either giving you a new pet or refund your payment if no other Pet is available at the moment
Usually small-town vets are best. Word gets around small towns very quickly & if a vet has bad practices small towns will talk Usually (not always) small town vets are less expensive as well. Also Try to search for a vet in your area & see reviews of consumers in your area as well. IMPORTANT DO NOT USE BANFIELD HOSPITALS (AS PART OF PETS MART CHAIN STORES). Your warranty will be void if you take your new one to Banfield. We’ve seen too many wrong diagnosis, over medication, & EXTREMELY HIGH VET BILLS. These two clinics are in it for the money!